Privacy Policy

1. Overview & Commitment

Growguest ("we", "us", "our") operates as a boutique hospitality digital marketing consultancy based in Nagpur, Maharashtra, India. We are committed to protecting the privacy and confidentiality of independent hotel owners, homestay hosts, resort managers, and website visitors who engage with our direct booking audit tools, consultation services, and educational resources.

2. Information We Collect

We collect information only when voluntarily provided by you through our website audit forms, WhatsApp inquiries, contact forms, or direct phone conversations:

• Contact Information: Full name, business email address, WhatsApp/mobile phone number.
• Property Details: Property name, city/location (e.g. Nagpur, Mukteshwar), room inventory count, average room rate (ARR), and current OTA commission estimates for the Direct Booking Audit.
• Technical Web Analytics: Anonymous browser type, referring URL, time on page, and device type collected through privacy-respecting analytics tools to improve site performance.

3. How We Use Your Information

Your data is strictly used for legitimate business purposes:

• To prepare and deliver customized Free Direct Booking Audits, Google Business Profile analyses, and OTA commission leakage calculations.
• To respond to your inquiries via WhatsApp, email, or telephone.
• To provide ongoing digital marketing, SEO, and website conversion services if engaged.
• We never sell, rent, or trade your business contact information or property financial figures to third-party brokers or advertisers.

4. Property Data Confidentiality & Non-Disclosure

We understand that hotel revenue metrics, OTA commission payout numbers, and direct booking figures are highly sensitive proprietary data. All audit metrics shared with Growguest are treated with strict confidentiality. Any case studies published on our platform use anonymized metrics unless explicit written consent is provided by the property owner.

5. Third-Party Integrations & Cookies

Our website may utilize essential cookies to ensure smooth navigation, embedded Google Maps for office directions, and standard web analytics. You have the right to disable cookies in your web browser settings at any time without restricting access to our website content.

6. Indian Data Protection Compliance (DPDP Act 2023)

Growguest complies with the Digital Personal Data Protection Act, 2023 (DPDP) and the Information Technology Act, 2000 of India. You have the right to request access to your stored contact details, request corrections, or request complete deletion of your data from our internal records at any time.